I haven’t had a lot of luck with air travel of late. My flights always seem
to be delayed – and for some reason, when a flight is delayed more than
half an hour, it always turns out to be six hours at least. You lose a whole
day, your sleep patterns get completly screwed up, and, of course, any vague
hint of a bug you might have had getting on to the plane gets turned into a
full-on raging cold by the time you’ve spent 12 hours in a metal tube breathing
stale, fifth-hand, dry-as-dust air.
I’m in Argentina now, and my trip down here is a case in point. The kind of
people who say "you’re lucky" to someone with a terrible injury would
probably say the same thing about me: I was on the last plane out of JFK as
a major
snowstorm was blowing in to New York, and who knows when I might have been
able to leave had the flight been cancelled.
That said, however, the American Airlines experience left a very great deal
to be desired. On an evening when all flights out of the airport were significantly
delayed due to weather, they insisted on boarding us right on time, only to
sit at the gate… and sit at the gate… and sit at the gate a bit longer.
The announcements from the captain were mumbled, short, and unhelpful: something
about engines, power, de-icing, it was not clear at all.
After about an hour, finally a coherent message from the captain. The good
news: we were finally able to leave the gate. The bad news: a couple of standby
passengers who were meant to be on board turned out not to be, and so their
luggage would have to be removed. Of course, they had all the relevant information
an hour earlier, when we were waiting around twiddling our thumbs, but somehow
failed to act on it until the point when we were hopeful we might finally be
able to take off.
Eventually, the bags were found, the plane left the gate, and – I think,
nothing was made very clear to us – we started the first phase of de-icing.
Apparently there are de-icing "stations" at JFK: this is not a procedure,
like refuelling, that can be done at the gate. So various bits of the plane
got de-iced, and then we headed off to station number two, where the wings and
fuselage would get done. Except we never got there. What with heating and lighting
the cabin, and de-icing whatever they de-iced, they’d somehow managed to run
out of whatever battery power they needed to actually move the aircraft. So
we had to wait for another hour while someone could, in effect, give us a jump-start.
Then, the second phase of de-icing took at least twice as long as it should
have, for similar reasons to do with power. First one side of the plane got
de-iced, then the other, instead of them both being done at the same time.
More profoundly, the way we were running out of power created a big problem:
there now wasn’t enough fuel left to get us all to Buenos Aires. The captain
had three choices: cancel the flight, which no-one wanted; lose 60 passengers
to lighten the load; or refuel in Miami. In the end, the choice was made for
him: the crew had spent so long sitting on the ground that under union rules
they weren’t allowed to work the whole 11 hours to BA. So Miami it was.
It was exactly at this point that things really started to go wrong. Once the
flight had been sitting on the tarmac for a certain amount of time, Miami was
a certainty. In fact, the pilot more or less admitted we would have to refuel
there in one of his earliest announcements, while we were still stuck at the
gate. But let’s be charitable and say it took them a couple of hours to put
two and two together. The plane was meant to leave at 10:20, so by 12:20 American
Airlines should have been getting on the phone to Miami, organising a new crew
to replace the JFK crew, and generally attempting to ensure that we wouldn’t
need to spend any more time in Miami than we needed to refuel.
We finally took off, five hours late, at 3:20. The flight was fast and uneventful,
and we landed by 5:15. The crew, by this point, was very annoyed: rather than
working 22 hours New York – Buenos Aires – New York, they would
get paid for only nine or so, for the time spent idling in New York and the
flight to Miami. Still, they told us, not to worry: the American Airlines agent
would be waiting for us at the gate, along with the replacement crew, and we
should be on our way in no time.
Of course, when we get to the gate, there’s no agent there: no one in Miami
seems to have the foggiest notion what’s going on. Eventually, at 6:00, roughly
when we were expected to be leaving, an agent arrived, and seemed most surprised
to see us at the gate. After a bunch of scrambling around, it’s determined that
our nine-person crew from JFK is going to be replaced by a five-person crew
from Miami – they should be here any time. And, indeed, they all turn
up relatively quickly, except for the one who doesn’t. An extra crew member
must be found, which is likely to take an hour or so, and so at this point it’s
decided that maybe we should be let out of the airplane after all. We’d been
cooped up for eight hours, no one knows how long we’ll be stuck in Miami, and
the flight on to Buenos Aires is another nine: even American realised that it
might not be smart to make a 767 with more than its fair share of small children
stay in its seats for something over 18 hours at a stretch.
So we’re told that we can stretch our legs for half an hour. No longer will
groups of no more than four people at a time be accompanied to the phone booths
and back; rather, we can all enjoy the splendours of the American Airlines departure
lounge in Miami at our pleasure.
The departure lounge is a pretty grim place, outfitted with little more than
a Nathan’s hot-dog stand staffed by the surliest people I’ve ever seen in Miami
(although the fact that they were working at 6:00 on a Monday morning might
explain that bit). All the same, it’s an improvement over the interior of our
airplane’s fuselage.
Actually, scratch that. The surliest people I’ve ever seen in Miami weren’t
the hot-dog vendors, they were the gate Nazis. What no one bothered to tell
us when we were deplaning (yes, they really used that word) was that once we
were off, they wouldn’t let us back on again until they were good and ready.
No, they never said why. For me, it was no great hardship: all it meant was
that I couldn’t read my book, which I’d left safely tucked in the pocket on
the back of the seat in front of me. But for others, especially one woman who
had just got up to make a phone call and who had left two children on board,
including a four-year-old, this petty decision had huge consequences.
Everybody was cranky, remember: it was now 7 in the morning, and no one had
got much in the way of sleep. An 11-hour flight is pretty hard work at the best
of times, but now that another seven or eight hours were being added on to that,
most of them spent on board the airplane, people were getting angry. No one
at Miami knew anything; the only thing they told us was that they’d simply arrived
at the airport at 6:00 and really had no idea what was going on, where the crew
was, how many of them there had to be, when we might be taking off, when we
might be landing, or anything else.
At this point, understandably, various passengers decided that they’d had enough.
They were in Miami, which has many flights down to Buenos Aires each day, and
rather than stick around this accursed airplane, they were going to hang out
in Florida for a day or so and then, somewhat rested, continue on to Argentina.
After all, for the elderly or the very young, an 18-hour plane journey is the
last thing you want, and if you can avoid it, you do.
I don’t know whether anybody actually got off at Miami, whether their bags
had to follow them, or what. No one saw fit to tell us peons what was going
on: all we knew was that the 7:00 deadline for us to get back on to the plane
had come and gone, and there was no sign of anything happening. Communication
was nil. The American staff started playing the sorry-we’re-clueless card a
bit too often: sorry, I don’t know. I don’t know anybody who knows. I can’t
help you.
On the plane, it was the same story: people who’d missed dinner on the grounds
that it had been served at 4 in the morning when no one wants to eat were told
that no, they couldn’t have anything to eat, and that actually, I, your flight
attendant, haven’t had anything to eat since last night either. Oh, and no,
I can’t get you immigration cards for Argentina or anything like that, because
the JFK crew put them somewhere and we have no idea where. And in general, sorry
if you have no service on this flight, but you have to understand: we’re very
understaffed.
On arriving at Buenos Aires, we just got the standard "welcome to Argentina
and thank you for flying American" message: no apology for being eight
hours delayed, and certainly no attempt to make things up to us.
This general unhelpful attitude is something I’ve come across before with American
(and I’ve only flown them on two other occasions). I had an American flight
from Los Angeles to New York once, which involved a change at Dallas-Fort Worth.
All flights in and out of DFW were delayed for some reason, but we were assured
that because everyone was delayed by pretty much the same amount of time, there
shouldn’t be any difficulty making our connections.
Of course the story changed when we got to DFW. Sorry, your flight to LaGuardia
has left already: for noise reasons, planes aren’t allowed to land there after
a certain time, so it got bumped up the list. Again, a failure of communication
from one airport to another: while on the Argentina flight it was New York not
communicating with Miami, on the New York flight it was DFW not communicating
with Los Angeles. Of course, if we’d known in LA that we wouldn’t be getting
to New York that evening, we would never have left at all, and rather spent
one more night in California, catching an early flight back to New York the
following day. But because of information failure, we were stuck in Dallas-Fort
Worth overnight.
It got worse, though: American decided/decreed that the reason we were forced
to stay in Texas overnight was weather, not general incompetence on its own
part, and that therefore they weren’t even going to put us up in a hotel. If
we liked, they could procure some army-style cots and maybe a blanket or two
and we could sleep on the floor of the departure lounge.
Cock-ups, of course, happen on all airlines, through their fault or otherwise.
But where other airlines seem to genuinely want to make things better, American
seems to be as unhelpful as possible. Virgin once gave me a voucher for being
delayed, even though they’d phoned me in advance to tell me that the flight
was late and I could turn up a few hours later. Even the low-cost airlines in
Europe, like Buzz, or in the US, like JetBlue and SouthWest, are known for their
customer service. But American seems to have a completely different mindset.
I think that the problem could well be the aftermath of September 11. American
has been inflicting wave after wave of job cuts, and evidently a lot of the
lost jobs have been the people coordinating its different operations around
the country. I worry, too, that others have been in more vital areas: I don’t
think it’s coincidence that the Rockaway
crash happened so soon after September 11, when morale in the airline industry
was at its lowest and thousands of jobs had just been cut.
People are nervous about flying these days, and maybe they ought to be, although
their reasons for nervousness (war, terrorism) are, I think, misplaced. The
chances of an airline passenger being the victim of a terrorist attack are minimal.
But the chances of the same passenger falling victim to incompetencies which
are a result of downsizing following general nervousness about a terrorist attack
are much greater. It’s almost as though being scared of a flying is a self-fulfilling
prophecy: the more people that are scared of flying, the fewer people flying,
the more layoffs the airlines need to make, the less safe flying becomes, and
the more justified a fear of flying is.
Still, I’m going to continue to fly American, just because of their leg-room.
I’m telling you, once we were airborne, I actually managed to stretch out and
get some sleep – in economy! That doesn’t mean I like them, though.
First off, Awesome job blaming American for not leaving during a blizard. Its def. their fault for the weather right? Why dont you grow up and stop complaining, if not then find another damn airlines.
The pilots are pissed about paycuts and will find any excuse not to fly just to screw the company, but that is small potatoes compared to what the mechanics do! Blizzard or not, when you declare WAR on your employees the customers will be the ones to suffer.
American Airlines SUCKS! AA SUCKS! sAAtan lives at DFW airport!
Southwest Airlines is the way to go! Sure, they haul a lot of white trash and illegal aliens to such destinations as Harlingen and El Paso, but AA is 3rd world hell! If you like flying with people who dont bathe and have towels from wal mart on their heads, then AA is your airline! If you like seeing half of the puerto rican population at AA hitting on your wife while she checks in at the gate upsatirs as the plane sits delayed from LAST flight downstairs , then AA is your game! Passengers and employees are so disgruntled and dont care anymore. I thought this was all BS until I saw the airline forums at usaviation . com
AA is meth lab waiting to explode!
AA is meth lab waiting to explode!
AA is meth lab waiting to explode!
AA is meth lab waiting to explode!
AA is meth lab waiting to explode!
AA is meth lab waiting to explode!
AA is meth lab waiting to explode!
AA is meth lab waiting to explode!
AA is meth lab waiting to explode!
Ive seen nothing but value jet service at American Airlines since the paycuts and layoffs. I sure as well dont check my bags anymore!
Ive seen nothing but value jet service at American Airlines since the paycuts and layoffs. I sure as well dont check my bags anymore!
I just returned from an unfortunate round trip to LAX from Florida.
I have been in the aviation business for over twenty years and thought that Eastern was bad. AA personnel is belligerent, arrogant, careless, and deserve to be put out on the street along with their bosses.
I will never hire an ex AA employee, fly that miserable airline again and hope that soon they will go the way of all the other arrogant fools in the aviation industry that thought they had “the market in their hands”.
I’m in the mining business now,thank you very much.
Ernesto in the above post was pissed because he flew on the day the illegal wet backs boycotted their job and thus shut American down for the day and threw his travel plans down the drain.
If you flew any other day on AA but May 1 , 2006 then you would have thought it was Mexican Airlines! Now that Mexican Independence day / a day without immigrants is over it looks like a Nuevo Laredo border crossing on the DFW , LAX, and O’ Hare tarmacs.
The only time American Airlines looked like an airline of Americans was on the day of the boycott. INS raids their Dallas hub all the time.
American is simply a viciously predatory and opportunistic company. They appear to give less than a whit about their customers or anything other than making a buck.
That’s right! they just closed ALL class 2 maintenance cities which intern means your aluminum tube will be experiencing more mechanical problems.
American has chopped their Maintenance check paperwork in half, closed class 2 maintenance stations and laid off hundreds of AMT’s.
So just ask yourself one little question:
WHO is working on my airplane. Ans: NO-ONE!
the tape you see all over the interior is also on the exterior as well as quick drying glue.
The initial comment said it all! The CEO and VP’s deserve the world at what cost?
IS AA UNSAFE? Read the above comment! If they are closing maintenance stations down, it cant be good. Maybe they hired some of the illegal aliens from the recent wetback boycott the U.S. day after they got fired from the taco stands, street corner day labor place across from homo depot, and the grass cutting place, to work on jets!
Well, if AA was in trouble for hiring illegals that did not go to work on May 1st, I guess it says it all for this garbage airline. THEY HIRE ILLEGALS.
Does not surprise me since we have so many USA born people that pound their chest about being “all American” but are nothing but opportunistic traitors that allowed 12 million illegals into the country and gave the jobs from the Americas to China. Those same slime bags are the ones claiming to be the “only” Americans. 12 million people did not simply cross the border in one day, it took years, conspiratorial arrangements between corporations and government. They also flew in from Asia and the Middle East on American Airlines.
But it is easier to aim at poor people of course, they cannot fight back. Be careful though, aiming at the wrong enemy has repercussions.
American Airlines sucks. My family flew from missouri to budapest hungary and they lost our luggage on the way there and on the way back. i could go on even longer than the guy who started this website about how many times they screwed us over on just 1 trip. with over booking, canceling flights, delayed flights, serious lack of customer service. in chicago ohare they canceled 1 flight to st. louis because it wasnt full and put those people ahead of us on our original flight to st. louis and by doing this they put someone elses luggage on our plaen and sent our luggage to some other destination. and they wouldnt let us take our carry on because by letting the other people on the plane, there was no more overhead space. so yes not only do they now have all my checked luggage but they just took my carry ons as well. those bastards. so here my family sets with basicly the clothes on our back and various clothing we deemed not worthy to take on vacation. we packed for a 2 week vacation in europe so our luggage included basicly every peice of clothing not to mentions suites to attend a wedding during our stay. i am so discussed with this airline from start to finish. in europe they have an “european union” which passed legislation against airlines that if this happens they refund your ticket intirely as well as comp for lost items. all bad things to american airlines.
AA hires child molesters, thieves, satanists, and dirty mexicans. Nuff said!
“I cleaned up my son and returned to find another gate worker, Jenny Yanez, verbally assaulting my wife in front of a crowd of about 20 people. I pulled my wife away from the abusive worker Jenny Yanez and calmed her down. Jenny Yanez kept screaming insults at us until we left the immediate area, she screamed that the baby was sick and we couldn’t volunteer and would have to pay a penalty to catch another flight”.
Hey guy.
I hope you can read this post. Let me tell you that Jenny Yañez was fired a couple of months ago.
Justice be done !!!
See ya.
This foul mouthed AA agent could care less after the paycuts. Welcome to the post 9-11 AA.
Tell us more, where was she based and what happened?
Are you sure she was fired or just some AMR cubicle drone at HQ told you that? She will get her job back in about 3 months just like the other f- ups at AA.
Your wife would have been better off kicking her in the ovaries!
This foul mouthed AA agent could care less after the paycuts. Welcome to the post 9-11 AA.
Tell us more, where was she based and what happened?
Are you sure she was fired or just some AMR cubicle drone at HQ told you that? She will get her job back in about 3 months just like the other f- ups at AA.
Your wife would have been better off kicking her in the ovaries!
Jenny now works at Panchos …home of the all you can eat 5.99 mexican buffet! OLE!
I didnt tip her sorry ____ either!
Jenny now works at Panchos …home of the all you can eat 5.99 mexican buffet! OLE!
I didnt tip her sorry ____ either!
I am a flight attendant – at a good airline (we are nice people) I recently flew on AA… wow… it did not take long for the crewmembers to make me hate them… they are lazy uncaring morons. During boarding on one of the legs, I found myself out in the aisle assisting other customers with their bags… no flight attendants in site… just the voice of one idiot who announces… “we have run out of overhead bin space – if you have a bag that does not fit in the overhead bin please bring it to the front of the aircraft”… you can only imagine how that scene delayed departure. Simple requests were denied, and drawn out into long annoying drama infused dialougues. First of all the fares are out of control… a bag of pretzels or should I say the equivalent of one normal size pretzel…that’s it… wow… for what the flight cost me… how about you give me a 50 cent bag of potato chips… just to save face. In a nutshell – I have never met such rude people in any area of customer service in my life… including NY DMV… why don’t they just throw in the towel and sell their junky old planes for scrap metal?
Jane Doe in the above post probably turns tricks on the side to make up for her American Eagle paycheck!
AA SUCKS
It used to be a good place to work and do business with, but now all the good employees quit or retired. Now its just a place to get coke and steal liqour!
Corporations first “bankrupt” internally and then in the stock market.
American Airlines is well rotten from the inside. And this does not refer to the hard work of the AA employees but to the miserable management that has failed royally in constructing a competent and viable business.
Yes, airline business is ferociously complex.
Yes, these big airlines made it possible for us to travel now so easily around the world.
But, they do not have to last forever.
And the bottomline is to serve customers who are travelling around the country, or the world, and are hanging from the delicate thread….their airline carrier to help them complete their transport. AA operations seem to fail to keep and nurture that commitment.
Therefore, AA should be disbanded and its horendous management should be given less critical functions in society.
Many corporations are now unfortunately on a similar path. Call it the complacency of the modern human.
I have my own AA story to tell but it will not add anything new here so I skip.
The whole point is only about the difference of an airline that cares and tries to assist its passengers versus one that handles people like cargo boxes.
Shame on you American. You have no touch with your customer.
Please do the world a favor and go bankrupt, dissolve, and let a new breed of people build a new airline from scratch. The rest of the industry will pick up the slack while you figure out who you should be.
American Airlines does indeed suck. I will never fly them again. I was to leave for Zurich on 30 May 06 but their plane out of Tulsa did not arrive here so we were 24 hours late. The killer is that today is 8 June and have been back in Tulsa since 2 June. They still do not have a clue as to where my bags are. I contracted bronchitis while overseas due to the lack of a coat which was in my suitcase. The bastards tell me they will not pay for anything. I hope the bastards go broke and all their executives die today.
American Airline SUCKS Big time!!! I will never fly with them EVER AGAIN. At the time of purchasing my ticket my toddler was not yet 2 years old. At the time of our flight, my son was 1 month over the 2yr. age limit for lap seating. AA charged me $895 for my 2yr.’s seat. They charged me 1st class rate but seated us in the back of the plane. AA employees were rude, arrogant, and plain MEAN. I guess AA does not train their employees on customer service. I hope this airline goes bankrupt due to lack of customer service. Does the employee know that if they lose customers they might also lose their jobs!
The reason this happened to this poor man is due to the fact that most legacy airline employees are lazy union hacks who would rather clock out and go home for the day, than to stick around and help out passengers in need. They are slowly working themselves out of a job. They are all being steadily replaced by non-union low cost contract ramp labor and thank God for that! It took an airline like Southwest to show the rest of this awful, greedy, selfish and self-serving industry how an airline should be run.
Don’t be discouraged Felix. Give it enough time and you will never have to experience an ordeal like that again.
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I agree American Airlines sucks! We were scheduled to take a vacation in July of 06, several weeks before the trip we were picked by a birth mom (we are adopting). She is due for a c-section on the 12th, we were suppose to leave on the 15th. Obviously not happening. These are life altering circumstances and I thought that AA would work with us. NOT! They told us we could either take the trip or spend more money on their stupid “change fee” SO if some one dies, are they going to make you pay more for changing you travel??? This is awful. In addition to the 100 fee we would pay the current rate and deduct what we have already paid. Cheaper to buy new tickets! They suck. When I called Customer service I was told that “you are only 1 out of 1000 people I hear this from every day” We cant do anything for you, sorry! When I asked to speak with a supervisor she told me no. I have written a letter to the President of AA, not like he cares. I will never fly AA again. They do not care about people or about uncontrollable life changing events. Just remember AA, what comes around goes around!!!
The reason this happened to this poor man is due to the fact that most legacy airline employees are lazy union hacks who would rather clock out and go home for the day, than to stick around and help out passengers in need.
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Oh please spare me! I work hard and always have although due to the fact that AAL STOLE 25K a year from me and we are constantly being ridiculed by mgmt (a true waste of $$) as a expenditure instead of an asset I have gotten an “I could care less” attitude. so your angry at AA join the crowd because their employees have been screwed for 20 years and counting. all the whilst management receive’s ROYAL treatment (Country club memberships, Co. Cars, pre-arranged limo’s, wine and dine with the best of them) on a Holiday weekend they leave at 12 (Friday) and the GOLDEN arches of Centerport lay vacated for the entire 4 day span.
(I say 4 because they show up at 9 Friday and leave at 12. ) we LAZY union people work all weekend for (Minimum wage) while the Ivory tower gods (Upper mgmt) party and have a good ‘ol time with their family and friends.
Yeah I’m angry. Garton the CFO just cashed in his 3 million in stocks for coming back to AA after AT&T bagged him. (Worthless moron SOB)
so welcome back to Arrogant Airways.
Will I ever make a million or be rich like these incomprehensible morons? NO at AAL I will soon qualify for housing and food stamps.
Believe it! look at all the foreigners on the ramp who “WILL” work for $5.50 Hr. I’m not working on your airplane for even $10Hr. but AAL would love to pay us that w/ No benefits or retirement. AA SUCKS
They do not care about people or about uncontrollable life changing events.
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Believe me, as an employee I know more than you do! They don’t care about anything. we are told constantly that we cost the company too much. (I work on airplanes) I found a leaky steering control valve once and management said “What’s wrong with it” and with this TWA No Check policy I was not suppose to look at it.
I fixed it but was ridiculed for my decision because it cost $$ to maintain an airplane but don’t tell our upper management that because your taking away their bonus money. (At what cost?) next time you fly AAL remember the tape all over the place is a good sign of how well the machine is maintained.
AA SUCKS!
They are all being steadily replaced by non-union low cost contract ramp labor and thank God for that! It took an airline like Southwest to show the rest of this awful, greedy, selfish and self-serving industry how an airline should be run.
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Excuse me you Incoherent moron the employee’s at Southwest are paid well for what they do. the simple clue to success is Less management.
AAL has 15K people who sit on their duffs and do nothing (Management) SWA has maybe 200 Total management employee’s. their baggage handlers make $25Hr Mech’s $38Hr. Pilots $56Hr
AAL baggage handlers $19.86Hr, Mechs $30Hr, Pilots $80-148Hr
Management and pilots are the rich for AA not the real workers. it’s called “SLAVERY TACTICS”.
I’ve noticed that none of the AA Employees have complained about the flight benefits they recieve that allow themselves and their friends and family to fly for free anytime they want, while passengers get bumped off flights and delayed needlessly at great personal cost.
I can plainly see why AA is in the state that it is in by the rude and disrespectful manner in which it’s ground handlers respond to other people’s comments. I thank the gentleman who commented on how well run SWA is, and I beleive that he was referring to other airlines using vendor or contractor labor and not SWA. I agree that those people could be paid better though.
It’s always management’s fault with you guys. Well I’m an AA administrator and I haven’t seen the millions of dollars you talk about. If anyone is an incoherent moron, it’s you pal. You should do some research before throwing blame at AA management. Also maybe if you really did do your job every once in a while then people wouldn’t accuse you of being lazy.
I’ve noticed that none of the AA Employees have complained about the flight benefits they recieve that allow themselves and their friends and family to fly for free anytime they want,
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Ohh please you un educated fool! my mother, father, wife and kids can fly for Free (In Coach and ONLY IF we get on which WE can’t these days)
I buy tickets on the cheapest airline that I can find! I am the consumer like you and I DON’t fly AA. AMW. to be exact. You can have a REGISTERED companion (Thanks to the Gay flight attendants) and get 16 round trip tickets and that only works IF they can get on the flight.
The flights are 85 – 95% full these days so Employee flight benefits SUCK! Like AA!
Theres too many gay flight attendants swapping man mayo in the aft lav to get any kind of non rev seat assignment , much less a diet coke!
I hope you pricks dont fly AA for all I care, I work there yet I dont even fly them. I fly the most heavily unionized airline which is Southwest. If I fly overseas, I fly BA. The only people bumping you off your flight is mAAnagement. Carty had to take his entourage to PVR and HQ routinely blocks off seats to Hawaii for the fat cats at HQ. Thats why you cant get a seat to Honolulu you poo poo head, not because some baggage guy stole your seat, besides, if he’s at DFW, chances are he’s swiping your DVD player to pay rent after management gave themselves a million dollar bonus and made the “lazy union guys” take a 20 grand paycut!
AA management especially the CSM’s on the ramp at DFW have a major nose problem. You have to be on dope to work there! Most are lazy ghetto coons and the others are whores who bend over and take it in the poop chute from some union crew chief who has some fat broad in a mini skirt bent over the computer and is pounding the $hit out of her and then telling the rank and file what a $lut she is!